This website is operated by Creative Pet Alliance (UK) Limited. Throughout the site, the terms “we”, “us” and “our” refer to Creative Pet Alliance (UK) Limited. Creative Pet Alliance (UK) Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you have any questions regarding ienergypets.com or our terms and conditions, or in the unlikely event that you have a complaint or are unhappy with the product/products you have received from our website, you can contact us by telephone: +4915901679449, e-mail: customersupport@ienergypets.com, or by post to the following address:

Creative Pet Alliance (UK) Limited,
Professor-Rüsche-Straße 10,
57489 Drolshagen,
Germany

Company Registration Number: 10649614
UK VAT Registration Number: 263772483
DE VAT Registration Number: DE315042784

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Once an order is placed it is sent directly for fulfilment, so cannot be cancelled or changed. Orders can be returned unless otherwise stated, please see our returns policy for more information.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Discount Codes

Creative Pet Alliance (UK) Limited has the right to exclude any products from the discounts codes offered.

All sale items are excluded from any promotions including discount codes.

Only one discount can be applied to an order.

All discount codes are single use and subject to an expiry date. To redeem please enter the code at checkout.

Please contact us with any further queries on discount codes at customersupport@ienergypets.com.